Development FAQs

Are your pieces handmade?

All of the copper pieces are 100% handmade originals.

 

What types of material do you use in your jewelry?

Most of my jewelry is made with copper, crystals, and other things from nature, but some jewelry is made with sculpted polymer clay.

 

Am I able to make custom requests for an order?

While we cannot guarantee the fulfill of every request, we will always try our best to meet your needs. You can make requests in the “notes” portion of your order. If you are unsure whether we are able to meet a specific request, please reach out to us at copper.ashes@yahoo.com and ask. We want your Copper Ashes experience to be the best it can be, and we are more than happy to help in any way we can.

Some common requests that we are able to fulfill are as follows:

- I am a vegan/vegetarian, and I do not want a leather necklace. Can I switch it for something else?

- My skin is sensitive to metals. Can I change a chain necklace for something else?

- I am only able to wear hypo-allergenic earrings, can you change the hooks to meet my needs?

 

Do you harm or kill animals in the making of your jewelry?

No. I do not believe in harming a living creature to make jewelry.  All pieces that contain insects or insect wings are made from ethically sourced insects which are found already deceased. My primary sources for bones, antlers, and teeth are the woods and fields near my house. These bones are, of course, carefully cleaned before usage. I ensure that any materials I purchase from other small businesses, are ethically sourced. No animals are harmed in the making of my jewelry

 

Which crystal am I purchasing?

While some listings on Copper Ashes provide you with the ability to choose exactly which crystal you would like to purchase, most listings are for one randomly selected crystal. If you are unsure of the details for a listing, please check the product’s description for more information. Some listings offer multiple size and/or color options such as “SMALL”, “LARGE”, “DARK”, and “LIGHT”. When selecting your preferences for a listing, you are not guaranteed to receive a specific crystal from the picture; however, it will guarantee that you will receive a randomly selected crystal that fits your preferences.

 

Where do you get your crystals?

I try to source most of my crystals from other small businesses on Instagram. Many crystals are sourced within the USA and many are sourced overseas.

 

I have a concern regarding my order. What should I do?

Please reach out to us at copper.ashes@yahoo.com and tell us your name, order number, and problem. We want your Copper Ashes experience to be the best it can be, and we are more than happy to help in any way we can. 

 

I placed an order and the shipping address is incorrect. What should I do?

Please reach out to us at copper.ashes@yahoo.com and provide your name, the order number, and any information we may need to fix the issue. If the order was not yet shipped, we are happy to update your shipping address as is necessary. If the package was shipped out before you were able to contact us, the order should be returned back to us. Once the order is returned to Copper Ashes, you will have a few options: Copper Ashes can either refund you all but the shipping costs and cancel your order, or you can pay shipping once again to have your order shipped to the correct address. The cost of shipping depends on where you are located.  For orders within the USA, it costs $5.00 for shipping; however, for international orders, the cost of shipping varies.

 

How long does shipping usually take?

The Copper Ashes team does its best to have your orders shipped out within 48 hours of purchase. We try to ship orders on Monday, Wednesday, and Friday. Orders are shipped via first class mail, USPS, or UPS and usually take 3-7 days to arrive within the USA. Arrival outside of the USA can take anywhere from 2-6 weeks on average.

 

Do you ship worldwide? 

Yes! Shipping is a little pricey for international shipping, but we are always willing to ship worldwide. Shipping is $5 to the United States, $15 to Canada, and $18 everywhere else. 

 

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