Here is where you will find all of our frequently asked questions
I placed an order and the shipping address is incorrect. What do I do?
Please reach out to us at firstname.lastname@example.org as soon as possible and provide your name, order number, and new address that you would like your order sent too. Copper Ashes is not responsible for shipping costs to resend an order if you provide the wrong address, but we are more than happy to change the address to the correct one before we ship. Just be sure to contact within 24 hours to be certain the address can be changed before your order is shipped.
I placed an order and the shipping address is incorrect and it was delivered to the wrong address. What do I do?
Please reach out to us at email@example.com and provide your name and order number. Copper Ashes is not responsible for orders delivered to the wrong address if it was provided by the buyer. Once the order is returned to Copper Ashes, you will have a few options. Copper Ashes can refund all but the shipping costs ($5 to the USA and more for international) and cancel your order or, Copper Ashes will charge you additional costs for shipping ($5 to the USA and more for international) and resend your order to the correct address you will provide for us.
I have an issue with my order. What do I do?
Please reach out to us at firstname.lastname@example.org and tell us your name, order number, and problem. We want your Copper Ashes experience to be the best it can be and we are more than happy to help in any way we can.
How long does shipping usually take?
The Copper Ashes team does their best to have your orders shipped out within 48 hours of purchase. We usually ship orders on Monday, Wednesday, and Friday. Orders are shipped via first class mail, USPS, or UPS and usually takes 3-7 days to arrive within the USA. Arrival outside of the USA can take anywhere from 2-6 weeks on average.
Do you ship worldwide?
Yes! Shipping is a little pricey for international shipping, but we are always willing to ship worldwide. Shipping is $5 to the United States, $15 to Canada, and $18 everywhere else.
I cannot find the piece you posted on Instagram in your shop. Is it still available?
Please be sure to check Copper Ashes' social media stories and post captions for details concerning new pieces. Most pieces will be released in the shop at a certain time and day. If the piece is not on the website, it most likely has not been released. If there is nothing about piece availability on the post, please contact me via the website chat box or social media direct messages and we are happy to help!
Are your pieces handmade?
All of the copper pieces are handmade and most of the other jewelry is handmade or hand assembled.
How long have you been making jewelry?
I have been making jewelry for over 10 years, but I began making copper jewelry in October of 2018.
What types of material do you use in your jewelry?
Most of my jewelry is made with copper, crystals, and other things from nature, but some jewelry is sculpted polymer clay.
I am a vegan/ vegetarian and I do not want a leather necklace. Can I switch it for something else?
Of course! Just send me a message though the website chat box or Instagram right after you make your purchase. Let me know what pieces you got and I am happy to change the leather for hemp cord or chain!
My skin is sensitive to metals. Can I change a chain necklace for something else?
Of course! Just send me a message though the website chat box or Instagram right after you make your purchase. Let me know what pieces you got and I am happy to change the chain for hemp cord or leather!
Are your earrings hypo-allergenic?
No, but if you send me a message through the website chat box or instagram and let me know what earrings you purchased, I can change the hooks to hypo-allergenic ones. They will be silver color.
Do you kill the insects that you use in your jewelry?
No. All of my pieces are made with ethically sourced insects that are found already deceased. I do not believe in harming a living creature to make jewelry.
Where do you get the bones, antlers, and teeth you use in your jewelry?
I find most of these in the woods or in fields near my house. I do purchase antlers from other small businesses, but they are all naturally shed. No animals are harmed in the making of my jewelry. All bones are cleaned before use.
Where do you get your crystals?
I try to source most of my crystals from other small businesses on Instagram. Many crystals are sourced within the USA and many are sourced overseas.